Product Appearance and Description
We have made every effort to display the appearance of our products as accurately as possible. This includes, but is not limited to, colours, dimensions, specifications, descriptions and packaging. We may from time to time alter the product specifications of items displayed on our website without prior notice. The packaging of our products may also vary from time to time, but this will not affect the contents.
Complaints procedure
All of our products are inspected prior to delivery. We are confident that when your products leave us, it will be in optimum condition.
If you are unhappy with the condition of any of your goods, for any reason, please let us know immediately by e-mailing hello@stoptheawks.com
Should you have an issue with the quality of any of our goods, we will ask you to provide photographic evidence.
If you do not let us know of a problem within five days of having received an order, or if you dispose of any of our goods without having first obtained photographic evidence, we would not feel obliged to accept your claim.
Substitution Policy
Stoptheawks.com reserves the right to substitute an item with another item of equal or greater value than the original, or issue a refund for the product. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible.
In instances where we believe we must make a substitution; we will make every effort to notify you of this ahead of time. Where this is not possible, we will enclose a note of explanation in your order.
Cancellations
Should you wish to cancel your order, please email hello@stoptheawks.com. Provided your cancellation request is received before your items have been dispatched, we will cancel your order and refund you in full without charge.
Should your items already be on their way to your chosen address, it may not always be possible to stop them from being delivered in time. In these instances, you must take every reasonable step to ensure the goods do not become damaged or spoiled until such a time as they are returned. Failure to do so may result in a refund being partially or wholly refused.